Suction Unit Repairs

1. Remove all accessories
2. Turn adjustment knob/dial to maximum
3. Place thumb over inlet on suction unit
4. Switch on device
   • DeVilbiss 7305P/7314P/7325 units should reach 550+mmhg
   • CAMI AS100 unit should reach 600+mmhg
   • CAMI AS36 BR unit should reach 563+mmhg
   • CAMI New Hospivac 400 unit should reach 675+mmhg

If the unit does reach the required mmhg level, then there is a problem with the accessories. Replace 1 item at a time and repeat points 2-4 above until you have located the part that is causing the problem. Replace the dysfunctional part/s.

Other tips…

1. Make sure the filter is dry and not damp or wet. If in doubt, change it.
2. If the filter is present and the machine is trying to vacuum, but there is no suction after the filter then the filter is contaminated. Replace and try again.

If you find that the suction unit does not reach the required mmhg level with everything removed, then something in the unit is causing a problem. It will need to be repaired professionally. See below.

** Please note that in-warranty DeVilbiss suction units may take up to 2 - 4 weeks to be returned to you due to ongoing delays. If this is likely to impact your business, we highly recommend having a backup unit if you do not already have one. **

1. The Hearing Lab Store operates with the official UK repair centre for CAMI suction units.
2. You must have originally purchased your suction unit from The Hearing Lab Store for us to help you with an in-warranty DeVilbiss repair.
3. All newly purchased suction units have 2-year warranties and 3-month rechargeable batteries. The only exception is the DeVilbiss 7325P-U, which has a 2-year warranty and a 1-year battery warranty.
4. Your warranty will be void if you have physically damaged the unit, opened the outer casing, or if there is any moisture or foreign material found inside the machine. You will be charged for the collection, inspection, repair, return postage fee, and/or a potential scrappage of the machine if the warranty is void.
5. Suction units must be returned in suitable outer packaging to avoid damage during transit. 
6. If you have a DeVilbiss unit and are based outside of mainland UK, you are responsible for shipping fees regardless of the warranty status.
7. If the battery is at fault and you have owned the unit for more than 3 months (12 months for DeVilbiss 7325P-U battery), then you will be charged a courier collection, battery replacement, and return courier fee. You'll receive a 3-month warranty on all parts replaced, excluding the battery. If the battery was replaced as part of the repair then the 3-month warranty will apply.
   • Out of Warranty Courier Collection: £30
   • Out of Warranty Parts: £1 - £99
   • Battery Replacement: £60 - £85
   • Out-of-Warranty Courier Return: £30
   • All prices exclude VAT
8. PLEASE REMOVE ANY CANISTERS, LIDS, LINERS, FILTERS AND TUBES. THESE WILL BE ASSUMED TO BE CONTAMINATED AND DISPOSED OF ACCORDINGLY
9. WE DO NOT PROVIDE LOAN UNITS.
10. DO NOT SEND REPAIRS TO THE HEARING LAB UNLESS INSTRUCTED OTHERWISE. YOU WILL BE CHARGED THE FORWARDING POSTAGE COSTS.