How SAS has become The Administrative Support Agency for Hearing Care Professionals

 

Providing excellent clinical care is just one piece of the puzzle. The administrative backbone of any successful practice can make the difference between growth and stagnation. This is where Specialist Appointing Services Ltd (SAS Ltd) has been making waves in the industry.

 

 

A Partner in Practice Growth

 

Led by Managing Director Ayesha Haworth, who brings extensive knowledge and experience in the audiology industry, SAS Ltd has developed specialised services tailored to the unique needs of audiologists and ear care professionals across the UK and Ireland.

 

Our centre has been utilising SAS Ltd's services for patient engagement, and the results speak for themselves: we're now securing 6-8 additional hearing tests weekly from both existing and potential clients who may have previously fallen through the cracks in our system.

 

 

Virtual Reception: More Than Just Answering Calls

 

SAS Ltd's virtual receptionists aren't generic call handlers - they're specialists trained in audiology terminology and practices. This expertise ensures that when patients call, they're greeted by someone who understands their concerns and can communicate effectively about hearing-related issues.

 

For our practice, this has meant:

• Professional handling of all incoming calls
• Reduced administrative burden on our clinical staff
• Seamless integration with our existing systems and processes
• Enhanced patient experience from the first point of contact

 

 

Database Revitalisation: Turning Dormant Records into Active Patients

 

Perhaps the most transformative service we've experienced is SAS's database cleaning service. Their team has methodically worked through our patient records, identifying:

• Long-term patients due for check-ups
• Previous consultations that didn't result in purchases
• Patients who may benefit from new technology advancements

Through strategic outreach, they've helped us reconnect with patients we hadn't contacted in some time, turning dormant records into active appointments and sales opportunities.

 

 

Flexible Support When You Need It Most

 

What sets SAS apart is their understanding that practices have fluctuating needs. Their subscription service offers the flexibility to scale administrative support up or down based on staff availability, seasonal demands, or growth initiatives. This is great for both hearing centres and earwax removal businesses. 

 

 

The Impact on Our Practice

 

Since partnering with SAS, we've experienced:

• Increased appointment bookings
• Higher conversion rates
• Better utilisation of our patient database
• More time for our specialists to focus on patient care
• Improved continuity of care for existing patients

 

 

Is SAS Ltd Right for Your Practice?

 

If you're finding that your missing calls, administrative tasks are taking time away from patient care, or if you suspect there's untapped potential in your existing patient database, SAS's services could be transformative for your practice.

Their bespoke approach ensures that solutions are tailored to your specific needs, whether you're a small independent practice or a larger hearing care group.

 

For more information about how SAS Ltd could support your practice's growth, visit specialistappointingservices.com or contact Ayesha directly at sasayesha@outlook.com or 07970 396314.

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This article is based on our Liverpool Hearing Centre's actual experience using SAS Ltd's services. The increased appointments and reconnections with past patients have made a measurable difference to our bottom line while improving patient care continuity.